Customer Care Supervisor - Capital Federal, Buenos Aires, Argentina - Ghidini Rodil
Descripción
Assurant ServicesPrimary Objectives
- To be the front line, direct contact ofclients and customers. Principally, through receiving or placing telephone calls, however, mail, express delivery, fax, and other electronic methods are also possible means of communication.
- To use a computerized system for tracking, information gathering, and/or troubleshooting the items raised by the client/customer.
- Recognize consistent problem areas and report to a higher level for action.
- Seeks to retain account and/or suggest and encourage use of other services and products.
- Depending on area may promote and sell products and/or services and enter or confirm sales.
- Respond on time.
- Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.
MAJOR AREAS OF ACCOUNTABILITY
- Research/resolve loanlevel inquiries related to inbound/outbound call activity. More experienced associates will be involved in root cause analysis of more complex inquiries.
- Handle inbound and outbound calls from our customers in hazard insurance, mortgage banking, and property loss. More experienced associates will handle escalated calls.
- Initially works in a single client /functional environment due to limited knowledge and skill set.
- More experienced associates will work in a multiclient or multifunctional environment.
Requirements:
- Education: High school diploma/GED
- Good verbal/written communication skills
- Strong attention to detail
- Strong customer service skills
- Excellent listening skills
- Ability to adapt well to change
- Works well in a team environment and as an individual contributor
- Work well in a fastpaced/highstress environment
- Ability to think outside of the box to resolve problems
- Ability to multitask, including call handling, loan level review, and call documentation within required metrics
- Ability to relay accurate and detailed information to various parties via inbound and outbound telephone calls
- Minimum 1 year of customer service or related experience/education
- Preferred experience in insurance, banking, finance, mortgage lending, or related experience
Tipo de trabajo:
Permanente
Ciudad:
CABA
País:
Argentina
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