Support Specialist - Buenos Aires, Argentina - Foothill Solutions

Foothill Solutions

Empresa verificada

Buenos Aires, Argentina

hace 1 semana

Publicado por:

Sofía Rodríguez

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RESPONSIBILITIES

Provide dedicated support and troubleshooting to highvalue Partners and their clients
Identify issues and provide solutions to Partners and/or Partner clients
Help Partners and clients understand the more complex functionality of Radar software operations
Maintain behind the scenes Radar maintenance to Partner databases, including, but not limited to, GL Mapping, EDI Mapping, Clearing Alerts and CS Maintenance, including reviewing and responding to Dev notes on tickets
Route nonsupport customer issues to appropriate teams and team members
Manage personal queue of client tickets
Train and mentor new team members on the functions of the advanced modules including product knowledge and advanced troubleshooting techniques and best practices
Other duties as assigned

QUALIFICATIONS

Bachelor's degree in business and/or finance and/or accounting preferred or 5 years job experience
Restaurant industry experience preferred
Working knowledge of Radar.
Strong understanding of general business principles
Excellent problemsolving skills
Strong customer service skills
Ability to multitask and balance changing priorities
Clear and effective oral and written communication
Strong grasp of software and internet technologies
Strong leadership qualities

Junior Backend Engineers Wanted