Integration Support Specialists - Buenos Aires, Argentina - Foothill Solutions
hace 1 semana
Descripción
Integration Support Specialists are responsible for supporting our clients with software (non-POS) integrations functions, including payroll, direct bank connection, hiring listings, and vendor invoice upload, keyed entry, and payment.
They manage pertinent customer communications through tickets, live chats, and phone calls.Essential duties:
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand nonPOS integrations functions
- Route nonintegrations customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Integrations Support Manager or Lead
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company selfhelp documentation
- Assist Manager, Integration Support in rolling out and supporting new nonPOS integration
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