- Producer19/09/2017You're In Sales Too (Whether You Like It or Not)I bravely walked in through the front door right past their "No Soliciting" sign and up to the front desk. It was a cold call. I felt so cool standing there with my BlackBerry 8700 in hand (later versions even had a color screen!).It was early in my...
Comments19/09/2017 #2 Franci🐝Eugenia Hoffman, beBee Brand AmbassadorExcellent points made @John White, MBA. The receptionist, whether it be a greeter at a front desk or a person that takes the initial phone calls is the first impression for the organization's clients or potential clients. Respect should be shown for anyone that approaches a front desk. There's no excuse for rudeness in our competitive world19/09/2017 #1 Oscar MartínezI used to work in a laptop repair shop and the service was so bad. Slow, effectiveness was under 65%, and our workshop was doing the opposite that we were telling to the customers. But people kept coming during the two years that I worked there. I was always answering the phone nicely. The emails were fast and politely answered and at the store I was always treating people as if they were my family.
When I sent an email anouncing that I was leaving the company, a really good customer wich had a huge company told me not to do it, because I was the main reason for him to keep working with us.
Not the service, but the treatment.
Thanks for sharing this with us.
- 19/09/2017Many Businesses Have a Work Bully, Is It You?
- 18/09/2017Customer Experience and The CEO’s Courage (or Lack Thereof)
- Producer16/09/2017Brand Loyalty is Not Dead (It Merely Shifted)If you ask people this question, you are likely to get a lot of heated responses. Never mind that people generally pick a cell phone manufacturer and stick with it for years out of the need for seamless transitions.But most people will tell you...
Comments17/09/2017 #12 Sadman IshrakJohn! Your writing is amazing by itself and yet you added an infographic to add more value to the content. Thank you for sharing such great content.
But how can startups get a share of the market and dominate it? Like such a high percentage of millenials are loyal to the brands that they grew up with.17/09/2017 #11 Jerry FletcherGreat recap John. The infographic alone is worth extended viewing. You can't buy brand loyalty as the users of loyalty programs found out the hard way. That is particularly true for small and medium size businesses. Repeat purchase is the original metric of brand loyalty and should be the one sought out by entrepreneurs. That, of course, assumes you have a product or service which can be purchased multiple times. All things are no longer equal and the availability of a larger information base of consumers viewpoints have (and will continue to) make developing repeat purchase harder than it was in the past.
We've actually come nearly full circle. The product or service must be better than other offerings. Customer service must be on par or better. Communications about the product or service must be built on trust, not spin. Price may not be as much of a factor. Once again, Loyalty must be earned.16/09/2017 #9 Lisa 🐝 GallagherWell, well.. this was packed full of info with the back links @John White, MBA, thanks. I had to stop and think for a second if I'm loyal to one brand anymore? I think the only thing I may be loyal to would be certain brands of food(s) I buy. I admit, I go for products that are within my budget vs. brand name in *most* cases. When it comes to a larger purchase IE: Cell phone or a PC eg, I will compare brands but I won't go with a generic. Great info graphic, a lot of work went into that! As for the cell phones and bitcoin- wow... that was news to me! I don't buy bitcoins, I'd be curious to know if others have purchased? Honestly, I don't know much about them?? Should I be embarrassed to admit that? Tide, I think everyone purchased Tide from the time I could remember through the 80's. Hey I will go for generics now.. most of them are made by brand name companies anyhow. Very informative, thanks and shared!16/09/2017 #8 Franci🐝Eugenia Hoffman, beBee Brand AmbassadorGreat piece, @John White, MBA. There is so much competition today that I feel that many go for the best deal. Plus, there are so many brands to choose from so why not try something new. I agree with @Debesh Choudhury, it's not practical to stay with one brand.16/09/2017 #7 Proma 🐝 NautiyalThank you for this insightful buzz, @John White, MBA. This is something that hadn't crossed my mind. I guess I am an example of that millennial who went from brand loyal to choosing from different brands, per market offering.
Brand loyalty is a difficult-to-achieve concept these days, thanks to the strong competition each company faces in the market.
If a company can get its customers to become its ambassadors (by providing them with consistent service and quality product) it can generate rich reviews which will add to its customer base and numbers.
But then again, it has to satisfy the three conditions of: right pricing, functionality/usability, and ease of access. Not an easy task.16/09/2017 #6 Drea BellWow! I love this article! It's spot on in a lot of ways. I would say, some of these brands gain more success becuz they go beyond the typical "weird and funny," they try and become apart of the a cause and emerse themselves into a specific cluture...But EVEN that, a lot of millennials would be disinterested in. Becuz what's popular is actually finding the hidden gems or what's different than the social norm, like going to the thirft store, goodwills, listening to underground independent music, supporting the ma' n pa shops, being educated on how the foods and clothes are really being made...for example
- 14/09/20179 benefits of cloud based project management software9 benefits of cloud based project management softwarewww.proofhub.com 60% of the businesses utilise cloud-technology in the world. Let us look at the 9 benefits of cloud based project management...
- 14/09/2017“We are sun and moon, dear friend;
we are sea and land. It is not our purpose to become each other;
it is to recognize each other, to learn to see the other and honor him for what he is:
each the other’s opposite and complement.”image-store.slidesharecdn.com
- Producer13/09/2017Torque Wrench most Useful Device in Automobile IndustryIf you have at any point loosened lug nuts on an automobile, to pull out the wheels or tightened them, subsequent to putting the wheels on, you have most likely employed a torque wrench. All things considered, let me reword; if you have at...
- 12/09/2017Most lost business comes from the customer we haven’t serviced or were even aware of. The customer expected service and received none so they went elsewhere. When employees are more focused on personal or administrative tasks that take them away from the service floor where the sale is made, we shouldn’t wonder why our revenues fall.Are Your Service Employees No Better Than a Statue in the Park? - Steve DiGioiastevedigioia.com How many lazy employees do you have that don't help the customer? Are your service employees no better than a statue in the park - and give statue...
- 11/09/2017Many athletes integrate sports massages into their training routines. Learn which massages to get before, during, and after training. https://matrixmassagespa.com/service/sports-massage-salt-lake-city/
- 09/09/2017Customers Want Personalized Service, Agree?How to Personalize Service in Today's Technological World Visit http://stevedigioia.com LinkedIn: http://www.linkedin.com/in/stevedigioia Twitter: https://twitter.com/stevedigioia Google+:...
- Producer09/09/2017Here Are The Exact Words To Use On Social Media To Get More CustomersEvery month, I consult with a variety of entrepreneurs and brands on their social media strategy. When I first meet with them, they always raise the concern that they are generating likes and followers on social media, but not a high enough...
Comments10/09/2017 #11 Timothy welchSo if I use these exact words in my next sales pitch and there are no actual sales am i allowed to write a rebuttal on how NOT to use these exact words to get more customers on social media. Good stuff so what are you selling? where do i send the money? is there a money back guarantee? sounds too much like reverse psychology mixed with an advanced algorithm10/09/2017 #10 Sunday ChineduVery educative. You brought me here from twitter. Thank you so much. This platform is awesome. Am still navigating through it. Already learnt so much to improve my platform for real estate practitioners in My country with the aim of making it global. You may visit www.allpropertiesinnigeria.com and advice on how best to improve it.09/09/2017 #4 Proma 🐝 NautiyalThis is a great buzz @John White, MBA. I have been pondering on what new approach should I take towards by clients' digital marketing strategy. While I was pursuing points #1 and #3 religiously, I had never really asked my audience to share my content. And as you so rightly mentioned, sharing beats algorithm. Thank you so much for these great tips. They came right when I needed them.09/09/2017 #1 Yolanda Ávila MárquezGreat tips: I take note of all of them @John White, MBA
Strongly agree with :
'The words you choose matter, and having the right calls to action in your posts on social media will make all the difference'
By the way.... What a coincidence! This is my buzz
'Show me how you talk and I'll tell you how you think'
- Producer08/09/2017Know How to Connect Wireless Epson Printer to the Network - Ask ExpertsAre you facing any technical issue with your Epson Printer, related to acquiring wireless connection of your internet provider? The user might be getting intermittent form of technical snags but at the end all will be removed. Well, the users do not...
- 05/09/2017When you’re dealing with somebody face to face you’re not just listening to the words they are saying, you are also judging them by the actions of their entire body.What’s More Difficult; Dealing With a Customer Face-to-Face or Over the Phone? - Steve DiGioiastevedigioia.com Most people hate confrontation, do you? Here's a question: What’s More Difficult; Dealing With a Customer Face-to-Face or Over the...
- Producer05/09/2017How to Avoid Guest Services PitfallsYour largest event of the year is taking place.Your guest-to-staff ratio is 15:1, and the incident calls immediately start coming into the command center.Between each incident call, you’re receiving eight to 10 guest requests for random customer...
- Producer01/09/2017How to Lose a Dedicated Customer-for-LifeI hate my washing machine. No, "hate" is not too strong a word. If anything, it understates my feeling. My current washing machine is absolutely, for-frigging-sure, beyond-a-shadow-of-a-doubt, the worst purchase I ever made. That's saying something...
Comments05/09/2017 #32 Lisa 🐝 Gallagher#28 You are a man of many talents @Paul "Pablo" Croubalian! Hey we need to chat soon. I'm available later in the afternoons. I can't refresh RT's and when I go to new follows, I have blank boxes. It's my chromebook, I wonder if it would be different if I used it on my android?04/09/2017 #30 Joanne GardockiDid you know laughter is aerobic exercise? My husband came downstairs from his office to see what all the commotion was about. Our sleeping college student was not disturbed by the continued sharing and outbursts of laughter. I had to go compose myself before I could comment. Please forgive me. It is not my intent to dismiss your suffering without empathy. I am sorry. My hope is that along with a strong consumer warning and better future design our enjoyment of your well deserved rant will balance any karma lost. ::hugs::03/09/2017 #28 Paul "Pablo" Croubalian#19 Well, @Lisa 🐝 Gallagher it's not so much that I owned them. I was in real estate development for 16 years. We mostly did industrial, office and retail spaces, but we also built a seniors' home and a couple of condo developments. That's where the Maytags went03/09/2017 #27 Paul "Pablo" Croubalian#17 I always knew you were a smart cookie, @Renée 🐝 Cormier. The "new" one I bought was $200 plus $50 delivery and removal of the old one. That's a little more than the original costs of the extended warranty on the piece of crap. They promised to completely annihilate the old one03/09/2017 #20 Melody Green#12 sorry no sexism intended - just frustration with designers of products that clearly do not use them! And maybe I had better not be impressed with your many accomplishments or again I could be accused of sexism :) Glad you've found a washing machine that does what it says. Enjoy your quieter more productive time coming!03/09/2017 #19 Lisa 🐝 GallagherIt sounds like your Maytag gets more exercise than I do with all the running cycles it goes through! We used to buy Maytags all the time too. They did have the best reputation for years, sad to hear that's not the case anymore. They should compensate you for all work hours lost ;-)
I had no idea you used to own so many Condos, were they all in the same area? Ya, I know... off topic but you know me lol. I will be curious to hear what you end up with after all the crap your washer put you through. It doesn't deserve a going away party.03/09/2017 #18 Franci🐝Eugenia Hoffman, beBee Brand AmbassadorOMW! I have this same @#&()@ 😠 machine. I despise it. It's okay until it gets to the spin cycle! Then all hell breaks loose! There have been a few times when I thought it was going to leave my apartment as it was walking toward the door. Poor design, undoubtedly. I feel your pain, Paul.03/09/2017 #17 Renée 🐝 CormierWe always bought high end washers and dryers and discovered that no matter how much you paid, they still weren't worth shit. Four years ago we decided no more expensive washers and dryers. We bought a baseline old fashioned top loading GE washer and dryer. They cost about $275 for the pair, which is less than what the repair charges would be. No extended warrantee required because the machines are basically disposable. We haven't had a moment's grief with them in the last four years, Would I do that all over again? You bet!02/09/2017 #16 Charlene Norman#15 Excellent move sir. You will not be disappointed. One day when we meet in person I will fill you in on the behind the scenes stories from my friends who worked in management at Whirlpool, in maintenance at GE and my own tales of the soap days for institutional cleaning in hotels and restaurants. You have made an excellent move.02/09/2017 #14 Paul "Pablo" Croubalian#10 From the son of a mathematician to the daughter of a mathematician, thanks.
Unfortunately, I am well passed the point where walking around in my birthday suit would be a pleasant sight. Some people have issues with a mental image of me in harem pants. Can you imagine their reaction to that mental image.... I would not want to be responsible for a worldwide pandemic of people tearing out their eyeballs.
- 02/09/2017What's More Difficult: Dealing With a Customer Face-to-Face or Over The Phone?What's More Difficult: Dealing With a Customer Face-to-Face or Over The Phone? Visit http://stevedigioia.com LinkedIn: http://www.linkedin.com/in/stevedigioia Twitter: https://twitter.com/stevedigioia Google+:...
- 02/09/2017Customer Service is a 2 Way Street
It takes both sides of the interaction in order to provide a great customer experience. But many times, we as customers fail to do our part.
We believe we are entitled to “do as we wish”, since the company “needs our business”. We sometimes forget the basic courtesies of society or how our actions affect others. We are so wrapped-up in what WE WANT TO DO that we don’t realize, or care, that others have the same desires.
This is when we become a bad customer. And bad customers ruin it for others.
Once the customer modifies the experience of others the business is not in a position to provide the intended service a planned. The business then gets blamed because “they allowed” this bad behavior.
We all expect our vacations, special dinners out or even just a relaxing stroll-in-the-park, to refresh us from our hectic lives. But when our actions as a customer lessen the experience for others, we are at fault.
Without ensuring we are the best customer we can be, we shouldn’t wonder when others complain about us.
This excerpt is from my FREE subscriber-only content: Tips on Thursday. Visit my blog to subscribe today:Steve DiGioia - Finding ways to "WOW" your customers!stevedigioia.com Finding ways to "WOW" your...
- Producer30/08/2017Used Cars in Anand ViharAre you looking for Used Cars in Anand Vihar? If yes, then Autocarbazar is the trustable portal for you, where you can find second-hand cars. For more information just visit our website www.autocarbazar.comCars in Anand...