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Customer service - beBee

Customer service

11K buzzes
Official Customer service hive on beBee. Connect with people in your field and exchange information, knowledge and professional opportunities.
Buzzes
  1. ProducerJohn White, MBA

    John White, MBA

    19/09/2017
    You're In Sales Too (Whether You Like It or Not)
    You're In Sales Too (Whether You Like It or Not)I bravely walked in through the front door right past their "No Soliciting" sign and up to the front desk. It was a cold call. I felt so cool standing there with my BlackBerry 8700 in hand (later versions even had a color screen!).It was early in my...
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    Comments

    Preston 🐝 Vander Ven
    19/09/2017 #3 Preston 🐝 Vander Ven
    Awesome Article. Whom we are when we are not directly marketing our product, service, or company is the true image we share to what ever we are promoting. So great, I had to share this with everyone.
    Franci🐝Eugenia Hoffman, beBee Brand Ambassador
    19/09/2017 #2 Franci🐝Eugenia Hoffman, beBee Brand Ambassador
    Excellent points made @John White, MBA. The receptionist, whether it be a greeter at a front desk or a person that takes the initial phone calls is the first impression for the organization's clients or potential clients. Respect should be shown for anyone that approaches a front desk. There's no excuse for rudeness in our competitive world
    Oscar Martínez
    19/09/2017 #1 Oscar Martínez
    I used to work in a laptop repair shop and the service was so bad. Slow, effectiveness was under 65%, and our workshop was doing the opposite that we were telling to the customers. But people kept coming during the two years that I worked there. I was always answering the phone nicely. The emails were fast and politely answered and at the store I was always treating people as if they were my family.

    When I sent an email anouncing that I was leaving the company, a really good customer wich had a huge company told me not to do it, because I was the main reason for him to keep working with us.

    Not the service, but the treatment.

    Thanks for sharing this with us.
    Big hug.
  2. Steve DiGioia

    Steve DiGioia

    19/09/2017
    Many Businesses Have a Work Bully, Is It You?

    http://stevedigioia.com/blog/this-is-how-a-work-bully-ruins-your-business/
    Steve DiGioia
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  3. Nadiya Manir

    Nadiya Manir

    18/09/2017
    Customer Experience and The CEO’s Courage (or Lack Thereof)

    -(or-lack?_e_pi_=7,PAGE_ID10,2997038164 -
    Nadiya Manir
    loyalty360.org
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  4. ProducerJohn White, MBA

    John White, MBA

    16/09/2017
    Brand Loyalty is Not Dead (It Merely Shifted)
    Brand Loyalty is Not Dead (It Merely Shifted)If you ask people this question, you are likely to get a lot of heated responses. Never mind that people generally pick a cell phone manufacturer and stick with it for years out of the need for seamless transitions.But most people will tell you...
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    Comments

    Sadman Ishrak
    17/09/2017 #14 Sadman Ishrak
    #13 You are right!
    Devesh 🐝 Bhatt
    17/09/2017 #13 Devesh 🐝 Bhatt
    #12 competitive advantage.
    Sadman Ishrak
    17/09/2017 #12 Sadman Ishrak
    John! Your writing is amazing by itself and yet you added an infographic to add more value to the content. Thank you for sharing such great content.

    But how can startups get a share of the market and dominate it? Like such a high percentage of millenials are loyal to the brands that they grew up with.
    Jerry Fletcher
    17/09/2017 #11 Jerry Fletcher
    Great recap John. The infographic alone is worth extended viewing. You can't buy brand loyalty as the users of loyalty programs found out the hard way. That is particularly true for small and medium size businesses. Repeat purchase is the original metric of brand loyalty and should be the one sought out by entrepreneurs. That, of course, assumes you have a product or service which can be purchased multiple times. All things are no longer equal and the availability of a larger information base of consumers viewpoints have (and will continue to) make developing repeat purchase harder than it was in the past.
    We've actually come nearly full circle. The product or service must be better than other offerings. Customer service must be on par or better. Communications about the product or service must be built on trust, not spin. Price may not be as much of a factor. Once again, Loyalty must be earned.
    David B. Grinberg
    16/09/2017 #10 David B. Grinberg
    Thanks for another excellent read on a timely topic, John. I'm tagging @Chelsea Krost who may have further insights into Millennials and brand loyalty. Nice graphic too!
    Lisa 🐝 Gallagher
    16/09/2017 #9 Lisa 🐝 Gallagher
    Well, well.. this was packed full of info with the back links @John White, MBA, thanks. I had to stop and think for a second if I'm loyal to one brand anymore? I think the only thing I may be loyal to would be certain brands of food(s) I buy. I admit, I go for products that are within my budget vs. brand name in *most* cases. When it comes to a larger purchase IE: Cell phone or a PC eg, I will compare brands but I won't go with a generic. Great info graphic, a lot of work went into that! As for the cell phones and bitcoin- wow... that was news to me! I don't buy bitcoins, I'd be curious to know if others have purchased? Honestly, I don't know much about them?? Should I be embarrassed to admit that? Tide, I think everyone purchased Tide from the time I could remember through the 80's. Hey I will go for generics now.. most of them are made by brand name companies anyhow. Very informative, thanks and shared!
    Franci🐝Eugenia Hoffman, beBee Brand Ambassador
    16/09/2017 #8 Franci🐝Eugenia Hoffman, beBee Brand Ambassador
    Great piece, @John White, MBA. There is so much competition today that I feel that many go for the best deal. Plus, there are so many brands to choose from so why not try something new. I agree with @Debesh Choudhury, it's not practical to stay with one brand.
    Proma 🐝 Nautiyal
    16/09/2017 #7 Proma 🐝 Nautiyal
    Thank you for this insightful buzz, @John White, MBA. This is something that hadn't crossed my mind. I guess I am an example of that millennial who went from brand loyal to choosing from different brands, per market offering.

    Brand loyalty is a difficult-to-achieve concept these days, thanks to the strong competition each company faces in the market.

    If a company can get its customers to become its ambassadors (by providing them with consistent service and quality product) it can generate rich reviews which will add to its customer base and numbers.

    But then again, it has to satisfy the three conditions of: right pricing, functionality/usability, and ease of access. Not an easy task.
    Drea Bell
    16/09/2017 #6 Drea Bell
    Wow! I love this article! It's spot on in a lot of ways. I would say, some of these brands gain more success becuz they go beyond the typical "weird and funny," they try and become apart of the a cause and emerse themselves into a specific cluture...But EVEN that, a lot of millennials would be disinterested in. Becuz what's popular is actually finding the hidden gems or what's different than the social norm, like going to the thirft store, goodwills, listening to underground independent music, supporting the ma' n pa shops, being educated on how the foods and clothes are really being made...for example
    Jan 🐝 Barbosa
    16/09/2017 #5 Jan 🐝 Barbosa
    Great article !!!! Sharing it !!!
    stephan metral 🐝 Innovative Brand Ambassador
    16/09/2017 #4 stephan metral 🐝 Innovative Brand Ambassador
    Ha ! Another great piece of educating users, with backlinks towards Inc. come. Good article, we want more on beBee, with @John White, MBA 's claw! Shared!
    Debesh Choudhury
    16/09/2017 #3 Debesh Choudhury
    There are so many brands .. people can't be brand loyal .. it is not practical
    Pascal Derrien
    16/09/2017 #2 Pascal Derrien
    Brandless the brand has been very successful in shifting the packaging to its minimalist form playing on the concept of opposition, some people call this counter branding but I think it is more about creativity :-)
    Aleta Curry
    16/09/2017 #1 Aleta Curry
    Wow! You sure did some research for this piece, @John White, MBA, and it shows! Thanks for that. It's easy to talk about branding, these days everyone's doing it, but few are discussing what that actually might mean in 2017 from the consumer's point of view. Salute!
  5. Johnathan Jones

    Johnathan Jones

    14/09/2017
    What is the best online solution to provide a complex customer support? - Quora
    www.quora.com
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  6. Johnathan Jones

    Johnathan Jones

    14/09/2017
    The parameters required for world class...7 answers - Quora
    www.quora.com
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  7. Johnathan Jones

    Johnathan Jones

    14/09/2017
    Why startups prefer customer support outsourcing? - Quora
    www.quora.com
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  8. Johnathan Jones

    Johnathan Jones

    14/09/2017
    The best practices in chat customer support - Quora
    www.quora.com
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  9. Johnathan Jones

    Johnathan Jones

    14/09/2017
    The most important performance metrics for tech support - Quora
    www.quora.com
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  10. Johnathan Jones

    Johnathan Jones

    14/09/2017
    ☆ What Metrics for Customer Support Should I Aim For? - Quora
    www.quora.com
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  11. Jim 🐝 Cody

    Jim 🐝 Cody

    13/09/2017
    Jim 🐝 Cody
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    Comments

    Javier 🐝 beBee
    15/09/2017 #2 Javier 🐝 beBee
    Agreed. My life is about BEES LOL :-)
    Noemi Barrazueta, MBA
    15/09/2017 #1 Noemi Barrazueta, MBA
    Thanks @Jim 🐝 Cody for sharing this beautiful & inspirational post :)
  12. Nandini Sharma

    Nandini Sharma

    14/09/2017
    9 benefits of cloud based project management software
    Nandini Sharma
    9 benefits of cloud based project management software
    www.proofhub.com 60% of the businesses utilise cloud-technology in the world. Let us look at the 9 benefits of cloud based project management...
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  13. William 🐝 Rakow
    “We are sun and moon, dear friend;
    we are sea and land. It is not our purpose to become each other;
    it is to recognize each other, to learn to see the other and honor him for what he is:
    each the other’s opposite and complement.”
    William 🐝 Rakow
    image-store.slidesharecdn.com
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  14. ProducerTheTorque Hub

    TheTorque Hub

    13/09/2017
    Torque Wrench most Useful Device in Automobile Industry
    Torque Wrench most Useful Device in Automobile IndustryIf you have at any point loosened lug nuts on an automobile, to pull out the wheels or tightened them,  subsequent to putting the wheels on, you have most likely employed a torque wrench. All things considered, let me reword; if you have at...
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  15. Steve DiGioia

    Steve DiGioia

    12/09/2017
    Most lost business comes from the customer we haven’t serviced or were even aware of. The customer expected service and received none so they went elsewhere. When employees are more focused on personal or administrative tasks that take them away from the service floor where the sale is made, we shouldn’t wonder why our revenues fall.
    Steve DiGioia
    Are Your Service Employees No Better Than a Statue in the Park? - Steve DiGioia
    stevedigioia.com How many lazy employees do you have that don't help the customer? Are your service employees no better than a statue in the park - and give statue...
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  16. Matrix Massage

    Matrix Massage

    11/09/2017
    Many athletes integrate sports massages into their training routines. Learn which massages to get before, during, and after training. https://matrixmassagespa.com/service/sports-massage-salt-lake-city/Matrix Massage
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  17. Steve DiGioia

    Steve DiGioia

    09/09/2017
    Customers Want Personalized Service, Agree?
    How to Personalize Service in Today's Technological World
    How to Personalize Service in Today's Technological World Visit http://stevedigioia.com LinkedIn: http://www.linkedin.com/in/stevedigioia Twitter: https://twitter.com/stevedigioia Google+:...
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  18. ProducerJohn White, MBA

    John White, MBA

    09/09/2017
    Here Are The Exact Words To Use On Social Media To Get More Customers
    Here Are The Exact Words To Use On Social Media To Get More CustomersEvery month, I consult with a variety of entrepreneurs and brands on their social media strategy. When I first meet with them, they always raise the concern that they are generating likes and followers on social media, but not a high enough...
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    Comments

    Cory Galbraith
    11/09/2017 #14 Cory Galbraith
    Excellent advice from someone who knows what they're talking about. Thanks John.
    Tausif Mundrawala
    11/09/2017 #13 Tausif Mundrawala
    One of the best guides about using the words correctly.Words do resonate well the audiences and the customers to whom we wish to cater. One among many is to have a helping tone while penning one. Thanks for this guide, @John White, MBA
    John White, MBA
    10/09/2017 #12 John White, MBA
    #11 @Timothy welch, ain't nobody stopping you from writing a rebuttal. I'd love to read it. Have a great rest of your weekend!
    Timothy welch
    10/09/2017 #11 Timothy welch
    So if I use these exact words in my next sales pitch and there are no actual sales am i allowed to write a rebuttal on how NOT to use these exact words to get more customers on social media. Good stuff so what are you selling? where do i send the money? is there a money back guarantee? sounds too much like reverse psychology mixed with an advanced algorithm
    Sunday Chinedu
    10/09/2017 #10 Sunday Chinedu
    Very educative. You brought me here from twitter. Thank you so much. This platform is awesome. Am still navigating through it. Already learnt so much to improve my platform for real estate practitioners in My country with the aim of making it global. You may visit www.allpropertiesinnigeria.com and advice on how best to improve it.
    Sandra Smith
    09/09/2017 #9 Sandra Smith
    Ha, great points as usual John. I sent out a newsletter and asked people to share with someone who would find it useful because it'd earn them good karma points. Which is kinda silly. Your ways make much more sense :)
    David B. Grinberg
    09/09/2017 #8 David B. Grinberg
    Thanks for more exemplary advice, John, on how to leverage social media to attract more customer and increase the consumer base. Top notch, as always!
    Yolanda Ávila Márquez
    09/09/2017 #6 Yolanda Ávila Márquez
    #2 Thaks @David 🐝 Martín Alonso for the mention :)
    Lance  🐝 Scoular
    09/09/2017 #5 Lance 🐝 Scoular
    👥ed 🐝🐝🐤🐳🔥🚲
    Proma 🐝 Nautiyal
    09/09/2017 #4 Proma 🐝 Nautiyal
    This is a great buzz @John White, MBA. I have been pondering on what new approach should I take towards by clients' digital marketing strategy. While I was pursuing points #1 and #3 religiously, I had never really asked my audience to share my content. And as you so rightly mentioned, sharing beats algorithm. Thank you so much for these great tips. They came right when I needed them.
    Andrew 🐝 Goldman
    09/09/2017 #3 Andrew 🐝 Goldman
    Great tips!
    David 🐝 Martín Alonso
    09/09/2017 #2 David 🐝 Martín Alonso
    Great tips on an useful producer.
    Just read @Yolanda Ávila Márquez producer, very similar, in Spanish.
    Both producers are a must read! @John White, MBA
    Yolanda Ávila Márquez
    09/09/2017 #1 Yolanda Ávila Márquez
    Great tips: I take note of all of them @John White, MBA

    Strongly agree with :
    'The words you choose matter, and having the right calls to action in your posts on social media will make all the difference'

    By the way.... What a coincidence! This is my buzz
    'Show me how you talk and I'll tell you how you think'
    https://www.bebee.com/producer/@yolanda-avila-marquez/muestrame-como-hablas-y-te-dire-como-piensas

    Best regards.
  19. ProducerOlivia Molik

    Olivia Molik

    08/09/2017
    Know How to Connect Wireless Epson Printer to the Network - Ask Experts
    Know How to Connect Wireless Epson Printer to the Network - Ask ExpertsAre you facing any technical issue with your Epson Printer, related to acquiring wireless connection of your internet provider? The user might be getting intermittent form of technical snags but at the end all will be removed. Well, the users do not...
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  20. Steve DiGioia

    Steve DiGioia

    05/09/2017
    When you’re dealing with somebody face to face you’re not just listening to the words they are saying, you are also judging them by the actions of their entire body.
    Steve DiGioia
    What’s More Difficult; Dealing With a Customer Face-to-Face or Over the Phone? - Steve DiGioia
    stevedigioia.com Most people hate confrontation, do you? Here's a question: What’s More Difficult; Dealing With a Customer Face-to-Face or Over the...
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  21. ProducerJacob Molz

    Jacob Molz

    05/09/2017
    How to Avoid Guest Services Pitfalls
    How to Avoid Guest Services PitfallsYour largest event of the year is taking place.Your guest-to-staff ratio is 15:1, and the incident calls immediately start coming into the command center.Between each incident call, you’re receiving eight to 10 guest requests for random customer...
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  22. ProducerPaul "Pablo" Croubalian
    How to Lose a Dedicated Customer-for-Life
    How to Lose a Dedicated Customer-for-LifeI hate my washing machine. No, "hate" is not too strong a word. If anything, it understates my feeling. My current washing machine is absolutely, for-frigging-sure, beyond-a-shadow-of-a-doubt, the worst purchase I ever made. That's saying something...
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    Comments

    Lisa 🐝 Gallagher
    05/09/2017 #32 Lisa 🐝 Gallagher
    #28 You are a man of many talents @Paul "Pablo" Croubalian! Hey we need to chat soon. I'm available later in the afternoons. I can't refresh RT's and when I go to new follows, I have blank boxes. It's my chromebook, I wonder if it would be different if I used it on my android?
    Cyndi wilkins
    04/09/2017 #31 Cyndi wilkins
    #24 Well, I don't know...how bad could it be?!?! We've already seen you in a bikini;-)
    Joanne Gardocki
    04/09/2017 #30 Joanne Gardocki
    Did you know laughter is aerobic exercise? My husband came downstairs from his office to see what all the commotion was about. Our sleeping college student was not disturbed by the continued sharing and outbursts of laughter. I had to go compose myself before I could comment. Please forgive me. It is not my intent to dismiss your suffering without empathy. I am sorry. My hope is that along with a strong consumer warning and better future design our enjoyment of your well deserved rant will balance any karma lost. ::hugs::
    Paul "Pablo" Croubalian
    03/09/2017 #29 Paul "Pablo" Croubalian
    #18 So Maytag didn't build that machine just to piss me off? Sorry they inflicted it on you too. Look into a rebuilt old-school one for your own sanity's sake
    Paul "Pablo" Croubalian
    03/09/2017 #28 Paul "Pablo" Croubalian
    #19 Well, @Lisa 🐝 Gallagher it's not so much that I owned them. I was in real estate development for 16 years. We mostly did industrial, office and retail spaces, but we also built a seniors' home and a couple of condo developments. That's where the Maytags went
    Paul "Pablo" Croubalian
    03/09/2017 #27 Paul "Pablo" Croubalian
    #17 I always knew you were a smart cookie, @Renée 🐝 Cormier. The "new" one I bought was $200 plus $50 delivery and removal of the old one. That's a little more than the original costs of the extended warranty on the piece of crap. They promised to completely annihilate the old one
    Paul "Pablo" Croubalian
    03/09/2017 #26 Paul "Pablo" Croubalian
    #20 @Melody Green, hey, I was kidding about the sexism thing. It used to bug when I had dinner guests who would compliment my ex-wife on my cooking. Now, I just take it in stride.
    Paul "Pablo" Croubalian
    03/09/2017 #24 Paul "Pablo" Croubalian
    #21 Isn't the mental image bad enough, @Cyndi wilkins?
    Don 🐝 Kerr
    03/09/2017 #23 Don 🐝 Kerr
    Here @Paul "Pablo" Croubalian proves that a good rant can also create LMFAO moments.
    Don 🐝 Kerr
    03/09/2017 #22 Don 🐝 Kerr
    @Paul "Pablo" Croubalian It's a rainy day here, our last in Muskoka for this summer. Was feeling a little melancholic until I read this piece. LMFAO! Thanks Paul. Made my day. You even tossed in a good lesson.
    Cyndi wilkins
    03/09/2017 #21 Cyndi wilkins
    Been there done that! Lol...but seriously @Paul "Pablo" Croubalian...'harem pants?!?! Please tell me you have pictures;-)
    Melody Green
    03/09/2017 #20 Melody Green
    #12 sorry no sexism intended - just frustration with designers of products that clearly do not use them! And maybe I had better not be impressed with your many accomplishments or again I could be accused of sexism :) Glad you've found a washing machine that does what it says. Enjoy your quieter more productive time coming!
    Lisa 🐝 Gallagher
    03/09/2017 #19 Lisa 🐝 Gallagher
    It sounds like your Maytag gets more exercise than I do with all the running cycles it goes through! We used to buy Maytags all the time too. They did have the best reputation for years, sad to hear that's not the case anymore. They should compensate you for all work hours lost ;-)

    I had no idea you used to own so many Condos, were they all in the same area? Ya, I know... off topic but you know me lol. I will be curious to hear what you end up with after all the crap your washer put you through. It doesn't deserve a going away party.
    Franci🐝Eugenia Hoffman, beBee Brand Ambassador
    03/09/2017 #18 Franci🐝Eugenia Hoffman, beBee Brand Ambassador
    OMW! I have this same @#&()@ 😠 machine. I despise it. It's okay until it gets to the spin cycle! Then all hell breaks loose! There have been a few times when I thought it was going to leave my apartment as it was walking toward the door. Poor design, undoubtedly. I feel your pain, Paul.
    Renée  🐝 Cormier
    03/09/2017 #17 Renée 🐝 Cormier
    We always bought high end washers and dryers and discovered that no matter how much you paid, they still weren't worth shit. Four years ago we decided no more expensive washers and dryers. We bought a baseline old fashioned top loading GE washer and dryer. They cost about $275 for the pair, which is less than what the repair charges would be. No extended warrantee required because the machines are basically disposable. We haven't had a moment's grief with them in the last four years, Would I do that all over again? You bet!
    Charlene Norman
    02/09/2017 #16 Charlene Norman
    #15 Excellent move sir. You will not be disappointed. One day when we meet in person I will fill you in on the behind the scenes stories from my friends who worked in management at Whirlpool, in maintenance at GE and my own tales of the soap days for institutional cleaning in hotels and restaurants. You have made an excellent move.
    Paul "Pablo" Croubalian
    02/09/2017 #15 Paul "Pablo" Croubalian
    #11 That's exactly what I did, @Charlene Norman, I bought a rebuilt GE washer. Often progress is a regression.

    The "new" washer will be delivered on Wednesday. They will also take away the BOME (Bane of my Existence). I'll let you know.
    Paul "Pablo" Croubalian
    02/09/2017 #14 Paul "Pablo" Croubalian
    #10 From the son of a mathematician to the daughter of a mathematician, thanks.

    Unfortunately, I am well passed the point where walking around in my birthday suit would be a pleasant sight. Some people have issues with a mental image of me in harem pants. Can you imagine their reaction to that mental image.... I would not want to be responsible for a worldwide pandemic of people tearing out their eyeballs.
    Paul "Pablo" Croubalian
    02/09/2017 #13 Paul "Pablo" Croubalian
    #9 Apologies for that mental image, @Aleta Curry. I had to suffer through the real one.
  23. Steve DiGioia

    Steve DiGioia

    02/09/2017
    What's More Difficult: Dealing With a Customer Face-to-Face or Over The Phone?
    What's More Difficult: Dealing With a Customer Face-to-Face or Over The Phone?
    What's More Difficult: Dealing With a Customer Face-to-Face or Over The Phone? Visit http://stevedigioia.com LinkedIn: http://www.linkedin.com/in/stevedigioia Twitter: https://twitter.com/stevedigioia Google+:...
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  24. Steve DiGioia

    Steve DiGioia

    02/09/2017
    Customer Service is a 2 Way Street

    It takes both sides of the interaction in order to provide a great customer experience. But many times, we as customers fail to do our part.

    We believe we are entitled to “do as we wish”, since the company “needs our business”. We sometimes forget the basic courtesies of society or how our actions affect others. We are so wrapped-up in what WE WANT TO DO that we don’t realize, or care, that others have the same desires.

    This is when we become a bad customer. And bad customers ruin it for others.

    Once the customer modifies the experience of others the business is not in a position to provide the intended service a planned. The business then gets blamed because “they allowed” this bad behavior.

    We all expect our vacations, special dinners out or even just a relaxing stroll-in-the-park, to refresh us from our hectic lives. But when our actions as a customer lessen the experience for others, we are at fault.

    Without ensuring we are the best customer we can be, we shouldn’t wonder when others complain about us.

    This excerpt is from my FREE subscriber-only content: Tips on Thursday. Visit my blog to subscribe today:
    Steve DiGioia
    Steve DiGioia - Finding ways to "WOW" your customers!
    stevedigioia.com Finding ways to "WOW" your...
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  25. Producerautocar bazar

    autocar bazar

    30/08/2017
    Used Cars in Anand Vihar
    Used Cars in Anand ViharAre you looking for Used Cars in Anand Vihar? If yes, then Autocarbazar is the trustable portal for you, where you can find second-hand cars. For more information just visit our website www.autocarbazar.comCars in Anand...
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