sofia iacuzzio

Reliable, outgoing professional, with a friendly, calm, and confident
personality. Meticulous task-driven with 8+ years of administrative
experience in managing clientcentric office operations. Equipped
with exceptional ability to facilitate all aspects of internal and external
communications, support the dayto-day administrative, financial, and
operational functions by working collaboratively with executives.
Proven talent for aligning business objectives with comprehensive
administrative knowledge to achieve maximum operational
impacts, conserve time and boost efficiency.

• CVC GROUP - ALMUNDO – Customer Care Agent
  January 2022 – Present (*remote position)
  Customer support by different channels: Mail/Telephone/Whatsapp
  Inquiry management about customer purchases
  Quotation and management in AMADEUS GDS system of land and air services. Quotation and refund management of ground and air services. Management of reservations with involuntary rescheduling of airlines. Contact with airlines and/or tour providers
   
• JETSMART AIRLINES – Flight Attendant
  April 2019 - February 2022
  Welcoming passengers on-board and directing them to their seat.
  Maintaining a friendly, positive demeanor while communicating with passengers and responding to their questions. Collaborating with colleagues to plan tasks and ensure sales activities were completed on time during short domestic fights. Participating in pre-flight briefings. Performing pre-flight checks for safety purposes. Presenting safety demonstrations prior to take-off

• AVIANCA ARGENTINA – Customer Service Agent Supervisor
  October 2017 – April 2019
  Organize shift roles based on the airline's flight itinerary, with the aim of ensuring the service's attention. Organize on-call briefing, based on the events of the previous shift and/or special conditions of the airline. Monitor the fulfillment of functions, in terms of safety, quality and efficiency of the service provided. Assign functions and resources of the collaborators for the different areas and coordinate the attention of flights according to
  itinerary and requirement of the airline.
  Supervise check-in, boarding and counter-service processes, in order to ensure an ideal service to customers and to evaluate the performance of the staff in charge. Perform other functions entrusted by the Head and/or Management of the area.

• LATAM AIRLINES S.A- Service Agent
  November 2015 – July 2017
  Reception, attention and information to passengers.
  Issuance of boarding passes, data verification and passenger
  documentation. Baggage check-in, control at passengers' boarding gates, boarding. Flight reception

• BRITISH TELECOMUNICATIONS S.A- Executive Assistance
  November 2011 – September 2016
  Execute various administrative tasks, including travel arrangements
  (Domestic & International), scheduling, submission of expense reports, and other correspondence for Corporate Development Team and senior leadership. Provide coaching, mentoring, and cross-functional conflict resolution support to staff on company standards. Serve as the executive key point person by coordinating sector-related Business Units and other facets of the company.
  Commercial support to all commercial offices located in the region.
  Authorization of exceptional rates; preparation of quotes according to the commercial needs of the country in question.
  Responsible for generating weekly, monthly and annual sales reports. Sales monitoring in the region. Support to the region in the resolution of cases with priority in front of the different departments of the company.

• COE (Event Organizer Center)
  Mar 2009 – Dec 2011| Higher National Certificate
  Professional Event Organizer
• UMSA (University of the Argentine Social Museum)
  Nov 2006 - 2008 | Intermediate University Certificate
  English Public Translator