Rodrigo Espinosa

I'm a highly experienced Project Manager, Program Manager, and Account Manager with a global track record of delivering complex projects in the Information Technology, Consulting, BPO, Localization, and Services industries. With 20 years of experience, I have honed my skills in team leadership, conflict resolution, process improvement, and client relationship management, resulting in upsell and cross-sell opportunities. In addition to my experience, I have also worked as a Customer Success Manager, where I have helped clients achieve their goals by ensuring their satisfaction with the services and products they received.

I have worked with top brands such as Microsoft, Accenture, and Hewlett-Packard, as well as several Government Agencies worldwide, and have gained experience on four continents. As a catalyst and change agent, I have a passion for achieving goals, driving revenue, and ensuring operational efficiency.

Dotsub - Senior Project Manager | Client Partner - August 2021 – February 2023 Focused on successful delivery of medium to large-scale projects, optimized Translation Management System, and facilitated onboarding process for new users.

Akorbi - Creative Services Project Manager | Client Point of Contact - April 2020 – August 2021 Oversaw diverse group of professionals across various projects and verticals, served as main liaison between client and internal teams.

Whyline – Project Manager Business Development - 06/2019-12/2019 Managed SaaS solution implementation, ensured account growth, retention, and development.

OZ - Senior Key Accounts Manager|Senior Project Manager - 04/2018-02/2019 Managed critical client accounts, built and maintained strong client relationships, generated new business.

Qmas - Senior Program Manager | Account Partner, 09/2017-04/2018 Managed large-scale initiatives for insurance corporation involving SAP Insurance Module, reported to C-suite.

Avature - Senior Project Manager | Implementation Consultant, 02/2017–09/2017 Led implementation of strategic CRM projects, managed timelines, identified and mitigated risks, and ensured accurate data migration and integration.

Moravia - Project Team Delivery Manager - 04/2015-12/2016 Managed project deliverables for Microsoft, achieved intended level of service, revenue growth, and measurable client satisfaction.

General Motors - Global Project Coordinator - Senior Project Development Manager - 02/2013-04/2015 Managed projects based on ITIL best practices, found realistic root cause for incidents affecting GM production, and drove development projects to apply solutions.

HP Enterprise - Hewlett-Packard - Project Manager - 01/2011-02/2013 Coordinated SAP projects at General Motors, managed project timelines and risks, and ensured system was tailored to meet specific needs.

Teletech - Service Delivery Manager | Hewlett-Packard - 09/2007-07/2010 Led team of Tier 2 technical professionals, achieved measurable improvements in metrics, and recognized as "Role Model" for Customer Support by HP.

Master of Business Administration - MBA, Digital Business - 2018 – 2023 (current)
Delivered by ADEN School of Business with the backing of The Universitat Politécnica de Catalunya. Universitat Politècnica de Catalunya, Spain