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Belgrano
Nigel H. Koks

Nigel H. Koks

Technical Support / Customer experience

Atención al cliente / Soporte

Belgrano, Comuna 13
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Sobre Nigel H. Koks:

I am a results-driven individual with a genuine passion for technology, and I bring extensive expertise in the travel, hospitality, and customer support industry, backed by years of hands-on experience and academic qualifications. This background has given me a deep understanding of the complexities and dynamics within the customer experience sector.

Experiencia

  • TECHNICAL SUPPORT - Verisure Netherlands | Amsterdam
  1. Technical service for technicians in the field. 
  2. Pro-active investigations for malfuncional alarm systems.
  3. Assisting technicians in the field with placement for security devices.
  • FRONT OFFICE SPECIALIST - Stayokay | Amsterdam
  1. Database administration of guests staying in the facility 
  2. Allocation of staying customers in the PMS system 
  3. Customer support and general involvement in the accomodation 
  • FRONT OFFICE SPECIALIST - Vondel Hotels | Amsterdam 
  1. Database administration of guests staying in the facility.
  2. Allocation of staying customers in the PMS system.
  3. Customer support and administrative night auditing.
  • TOUR OPERATOR MANAGEMENT TRAINEE - Tenzing Travel | Amsterdam
  1. The consulting and booking of accomodations, local transport and flight tickets for B2B & B2C. 
  2. Administrative tasks of creating invoices, tour itinerary, city guides etc. 
  3. Managing the chat funcion for B2B customers.
  • FRONT OFFICE SUPERVISOR TRAINEE - St. Christophers | Berlin 
  1. Directing staff, making rosters. 
  2. Database administration of guests staying in the facility .
  3. Allocation of staying customers in the PMS system.

Educación

  • Education
  1. Clusius College Purmerend 2010 - 2014 VMBO BB 
  2. Regio College Purmerend 2014 - 2016 MBO 2 - TOURISM 
  3. Regio College Zaandam 2016 - 2019 MBO 3/4 - TOURISM MANAGEMENT

 

  • Skills
  1. Jira / Ticket systems 
  2. Galileo GDS system 
  3. Adobe / MS Suite 
  4. Various PMS systems 
  5. Problem-Solving 
  6. Computer Literacy 
  7. Front End Coding 
  8. Strong Communication

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