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Buenos Aires
L D

L D

Genesys Cloud & Avaya

Atención al Cliente / Soporte

Buenos Aires, Buenos Aires C.F.

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Servicios ofrecidos

CX Transformation & Cloud Contact Center Architect Senior Consultant, with solid experience integrating Avaya, Genesys Cloud, and AWS solutions across large-scale enterprise environments.

Bridging technology and business strategy, I specialize in cloud migration, CX modernization, and digital service optimization, building scalable frameworks that enhance customer experience and operational performance.

Core Expertise:

CX/CCaaS Architecture Design & Implementation (Genesys Cloud, Avaya, NICE).

Project & Service Management under ITIL and Agile frameworks.

AI Integration, Automation & Analytics for voice and digital channels.

Leadership and cross-functional team enablement.

Open to regional or global consulting, architecture, and delivery roles.

Project management
Ai integration
Service management
Consultant
Cx transformation
Cloud migration
Digital service optimization
Cloud contact center architect
Tarifa aproximada: USD$ 10 por hora

Experiencia

Contributing to the training and certification roadmap for the Genesys technical team, aligned with strategic partnership goals and vendor requirements.

Educación

Bridging business and technology by identifying opportunities for value creation through CX transformation.
Collaborating with pre-sales, engineering, and leadership to strengthen our positioning in the Contact Center as a Service (CCaaS) space.

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