Gunther Geisse

a ser actualizado mas adelante

Field suport:
installation/configuration CISCO equipment, Riverbed, Palo Alto, APs
structured cabling survey
staging, technological migration for clients
technical support, software/hardware operating systems, Office

permanent plant technician:
ITIL implementation
Attention of incoming calls/walk-in/chat, error analysis and decision making.
Incident management via Web Portal.
Documentation of incidents with basic and relevant data.
Resolve/Escalate Resolvable/Unsolvable incidents at the first level.
control of incidents and personalized follow-up according to the needs of the user
stock management, assignment, onboarding, implementation and assistance in new assets granted to the user
fault diagnosis, and escalation with supplier warranty.
Structural support in operation of the Windows 10 operating system with corporate images, diagnosis of errors/bugs
asset stock management and control.Field suport: installation/configuration CISCO equipment, Riverbed, Palo Alto, APs structured cabling survey staging, technological migration for clients technical support, software/hardware operating systems, Office permanent plant technician: ITIL implementation Attention of incoming calls/walk-in/chat, error analysis and decision making. Incident management via Web Portal. Documentation of incidents with basic and relevant data. Resolve/Escalate Resolvable/Unsolvable incidents at the first level. control of incidents and personalized follow-up according to the needs of the user stock management, assignment, onboarding, implementation and assistance in new assets granted to the user fault diagnosis, and escalation with supplier warranty. Structural support in operation of the Windows 10 operating system with corporate images, diagnosis of errors/bugs asset stock management and control.

Aptitudes: Atención al cliente · SharePoint · Hyper-V · Microsoft Exchange · Experiencia de Active Directory · Crítica constructiva · Windows 7 · Migración de sistemas operativos · Migración de sistemas · Licencia de software · Resolución de problemas de software · Protocolo simple de administración de red (SNMP) · Gestión de redes · Red de área local · Red de área amplia (WAN) · Cortafuegos · Windows Server · Administración de sistemas · Seguridad de la información · Administración de servidores · Resolución de incidencias · Servicio de asistencia técnica · Directorio activo · Protocolo de configuración de anfitrión dinámicos (DHCP) · Cableado estructurado · Soporte técnico · Operaciones de TI

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