Guillermo Sebastián Delfino

As a Salesforce Administrator, I specialize in Salesforce.com administration and configuration, driven by a passion for learning and assisting others in reaching their goals. My expertise includes user management, security, workflow automation, and data management, all delivered with a focus on quality and excellence. With strong skills in communication, teamwork, problem-solving, and customer service.

My goals are to attain the position of Senior Salesforce Administrator and master Apex programming, enabling a transition into a Salesforce Developer role and cultivating a comprehensive Salesforce profile

Co-Founder, redbajavision

(05/2014 - present)

I am a co-founder of redbajavision, a non-profit network established in 2014 with Dr. Víctor París (MN: 45473 / MP: 48105). Our goal is to guide people with disabilities and their loved ones, helping them find essential information about where and whom to consult about what they really need, thereby increasing their independence.

• Responsible for the maintenance of the website and blog.
• Responsible for data administration and assurance.
• In charge of email campaigns for the blog and updating the database.
• Managing hosting and domain configuration.
• In charge of network administrative tasks.
• Creating reports & dasboards.
• Analyzing website audience and traffic to implement improvements on the site.

Salesforce Consultant, Hendercross

(05/2023 - 07/2023

• Played a key role in reengineering commercial agreements to enhance product marketing strategies for our client.
• Understand business needs and translate them into technical requirements, ensuring effective implementation.
• Managed user management, security configurations, and data management to ensure integrity and quality.
• Responsible for providing day to day user support, comprehensive documentation, and training sessions.
• Creating, editing and maintaining reports & dashboards.

Salesforce Administator, Wenance

(02/2021 - 04/2023)

• Responsible for successfully implementing instances to launch operations in Peru and expand two brands in Spain and Argentina.
• Designed a license management flow that saved teams over 5 hours monthly by simplifying cost analysis, resource allocation, and financial oversight.
• Successfully managed Salesforce incidents and requests across five countries, providing day to day support to over 1,000 users while maintaining a high level of service quality.
• Responsible for providing comprehensive documentation and conducting training sessions for over 400 users across various stakeholders.
• I implemented SSO and MFA in five countries to enhance security and user experience. By designing an MFA token reset flow process, I achieved a significant 91% reduction in related incidents.
• Increased the productivity of the call center team by 13.6 hours per month by implementing SSO in the Five9 integration.
• Responsible for the migration of over 17 million records to ensure data integrity and compliance with Salesforce storage terms.

Trailhead by Salesforce

• Prepare for Your Salesforce Administrator Credential
• Developer beginner
• Administrator advance
• Administrator intermediate
• Administrator beginner

Udemy

• Salesforce developer

Wenance

• Bootcamp IT developer (Intensive 6 months training)

Sun Microsystems

• Java Programming Language SCJP SL-275 (05/2008 - 07/2008)
• Fundamentals of Java Programming SCJP SL-110 (02/2008 · 05/2008)

Liceo Cultural Británico

• English (03/2007 - 07/2011)