gerardo Trovato

Site IT ops / Wintel / Infraestructura / Sysadmin/ Cloud

• Support and troubleshooting for Azure Services PAAS and IAAS
• Invgate Ticketing Support / Change orders new infrastructure request 
• AKS / microservices. Support; Aks’s request / Pods / upgrade / monitoring / troubleshooting / container registries 
• Backup; Vaults and policies
• PowerShell scripting / Visual studio Code
• Snapshots / Disks and Virtual machines clone procedures.
• TCP/IP networks, Security components, Private Endpoints and network Troubleshooting.
• Vulnerability and Remediation Management with Microsoft defender / Attack Path / Alerts
• Support networking devices (Access Point / Switch / Router / Server / PBX / Laptop), L2 / L3 incidents resolution of tickets service manager and management of SLA
• Infrastructure support Hardware / Links: coordination and reception of suppliers / PABX Analog Telephony and Skype IP.
• Service Now (SNOW incident manager escalation and handling L1/2/4/4 priority, tasks, RITM, INC forms for DXC / HP enterprise and Hpinc Company’s) Networking and L2 deskside incidents 
• Support for users in Sites Buenos Aires ARIAS / Montañeses / Huergo / San Isidro and external sites Rosario / Córdoba HPE / HPinc / DXC companies and responsible for 3 employees in charge. 
• Responsible for and supervising the Hardware Depot for Argentina, shipping / spare parts / repair of laptops for employees in the different companies Hewlett Packard HPE / HPI / DXC / Microfocus system loading and commissioning, updates and security in firewall and TPM equipment. 
• Remote Support
• Monitoring and monthly guards
• Aruba Switches and 5406R and 5800 / 5900 L3 devices
• Onsite service training
• Administration of Main / Intermediate Data Facilities MDF / IDF. Coordination with employees and suppliers.
• Re-imaging systems / troubleshooting Microsoft / SAP / Citrix platforms 
• Supervision and control of stockroom manager inventory for Argentina, DXC HPE hpinc companies and Microfocus Buenos Aires and Córdoba control of high-low-equipment allocation.
• Support for Dell PowerEdge Series; IDRAC Server Management · HP ProLiant; HP BladeSystem ILO Servers and warranty management; work with storage expansion / RAID Storage 5
• VMware administration / Vcenter , Esxi and Vsan 
• Server Support / Farm monitoring >1500 Site Servers for Bimbo, Trans bank Redbank and Nexus and Aryzta Clients
• Incident handle and management for server outages and escalations
• Troubleshooting for internal Server system and application issues
• Server patch with HPSA and WSUS; Compliance and Reporting
• PowerShell Scripting; CMD
• Windows Server 2003, 2012, 2016,2018 & 2019 troubleshoot Re-image;
• Support with Domain controllers DHCP & DNS +AD
• Project work, migration of domain users / Outages / mass installations
• Linux / Ubuntu and Windows OS support servers
• RFC Control and execution of changes, remediation of vulnerabilities
• Server Hardening
• ESL, Service Now Ticketing, Itworks & Service Manager 9 (SM9) Ticketing
• Nagios and Zabbix monitoring 

• Certified Microsoft Az 104 administrator; 
• Certified Microsoft Az 900; 
• AWS Technical
• Escuela Argentina de Negocios IUEAN Computer Systems Analyst 
• Technical College enet n5 VILLA, Argentina. Technical.
• COMPUTER TECHNICIAN TECHNICAL INFORMATICO SOFTWARE - HARDWARE