Florencia Fernandez

Trabajadora Social  con más de 8 años de experiencia especializada en el sector de la salud, comprometida con el bienestar y la mejora de la calidad de vida de pacientes y comunidades. Amplia experiencia en gestión de casos complejos, evaluación de necesidades y promoción de la autonomía personal. Orientada a resultados y con habilidades destacadas en la resolución de problemas, comunicación empática y trabajo colaborativo para alcanzar objetivos de atención integral y bienestar integral.

PATIENT SUPPORT PROGRAM MANAGER April 2019 – Present
Laboratorios Bagó S.A. Buenos Aires Autonomous City
• Efficiently manages and oversees all aspects of patient support programs, ensuring smooth coordination and
delivery of services to over 150 patients every month.
• Implements effective strategies to improve patient engagement and satisfaction in support programs, leading to a
significant increase in patient participation and a notable improvement in satisfaction scores.
• Oversees program efficiency and effectiveness with a 20% increase by collaborating with cross-functional teams
to evaluate program effectiveness and identify areas that require ongoing enhancement.
• Utilizes experience in both quantitative and qualitative data analysis to thoroughly examine and interpret data,
facilitating informed decision-making processes.

PATIENT SUPPORT PROGRAM ADVISOR July 2017 - March 2019
Roche Products S.A.Q.e I. Buenos Aires Autonomous City
• Guided patients regarding available support programs, leading to a significant rise in program enrollment and
utilization.
• Demonstrated a patient-centric approach, facilitating seamless access to essential medications.
• Facilitated workshops and training sessions tailored for healthcare professionals and NGO personnel, enriching
their comprehension of patient support resources and services.
• Cultivated enduring and robust relationships across all organizational levels.

PATIENT PROGRAM ADVISOR February 2016 - June 2017
Pharmexx Ashfield Group Buenos Aires Autonomous City
• Provided patients with information about support programs, leading to a rise in enrollment and utilization rates.
• Conducted educational sessions for healthcare providers, improving their understanding of patient assistance
resources.
• Worked closely with external partners to enhance program offerings, leading to enhanced patient outcomes and
satisfaction.
• Leveraged fluency in Spanish to effectively communicate and manage individuals and teams, demonstrating
expertise in leadership and team coordination.

EDUCATION

Bachelor’s degree in social service - (BSW)
Universidad del Museo Social Argentino | April 2013 – November 2018

TRAINING

Diploma in Migrants and Refugee Protection
University of Buenos Aires | August 2021 - November 2021

SEMINARS
Seminar on Psychological Aids and Psychosocial Emergencies
CAEPS - Centre for Social Psychology Studies | March 2022 – November 2022