Diego Faroni

Versatile, target oriented, and consummate IT Leader with successful track record of identifying problematic areas and guiding staff in the collaborative implementation digital initiatives. Instrumental in streamlining the processes, increasing efficiency, and providing technology based solutions. Consistent and precise project planning and execution, with a goal oriented approach that ensures efficiency and success within budgetary and time constraints. Thrives in dynamic environments and quickly adapts to the ever-changing demands of the technical and management field. Demonstrated history of leveraging strong communication, negotiation, problem-solving, and decision making skills to forge and nurture professional relationship with stakeholders at all levels to drive long-term business growth.
 

Professional Experience
Mercado Libre  Aug 2021 – Present
Software Engineering Manager – Data & Analitycs 
Lead and help in management decision-making in a data-oriented development team.
Interacting daily with stakeholders and product manager to facilitate the translation of business requirements      into scalable and sustainable technological solutions.
Work with other data-teams to provide capabilities to business users
   Troubleshoot problems with current and previous applications, making changes to make them grow healthier
Recruiting top talent and building high performing teams to deliver enterprise-grade applications and data pipelines.

Deployed a Data Suite application oriented towards a data driven culture. Tools included ETL (Jobs execution) dashboards visualization (generated in Tableau) queries execution in different databases, central alerts and alarms, data catalog and funnel builder. Users working in every tools, on average: 4,550 per month (YTD)
OLX Autos Sep 2020 – Aug 2021
Softwre Engineering Manager LATAM 
Interacting daily with stakeholders and product manager to facilitate the translation of business requirements into scalable and sustainable technological solutions.
Directly leading the day-to-day operation of the development & technology team that include car sell, car buy, finance and Marketplace.
Leading an engineering team to empower them to increase efficiency and performance to deliver products with high quality.

Design, Maintain and Scale the overall solution required to support the order life cycle.

Deployed a mobile app with new and better functionality: a digital self inspection for cars sellers; resulting in   substantial 30% growth in new quotes (Mexico, Chile and Colombia)

Simbell (E-commerce platform)  2019 – 2020
Consultant 
Execute overall operations involved in development, deployment, and efficient management of E-commerce strategy for various in key brands across numerous markets.  Conduct review, analysis, and evaluation of market trends in E-commerce to build solid insight on market competitiveness. Oversee planning, creation, and implementation of digital transformation initiatives. Deliver excellent support in retention and optimisation of company’s organic positioning.
Diverted and generated qualified traffic via deploying SEO techniques in application.
Initiated and executed robust initiatives and reduced incident resolution time by 50%.
Streamlined KPIs in to clear and achievable action aiding clients in optimisation of time to market by 20%.

BenkoPay (Mobile Wallet) 2018  - 2020
Independent Consultant and Product Manager
Direct overall activities relating to execution of deep dive research to uncover robust business opportunities. Offered exceptional consultancy services surrounding several projects in education, E-commerce, and financial services. Steer end-to-end functions involved in recruitment and on-boarding of potential entrepreneurs and business analysts in line with business needs and requirements.
Planned, design, and deployed a scalable architecture to increase working efficiency and overall productivity.
Liaised with key entrepreneurs to set-up new companies in line with set expectations to deliver desired outcome.
Collaborated with restaurant concessionaires in schools and universities to enhance users of mobile wallet by 30%.
Aquilino Bistro Restaurant 2017 – 2018
CEO / Owner
Steered overall operations, including customer relations, reservations, HR, and administration along with routine and extraordinary maintenance. Coordinated and assigned tasks to high-performing teams. Responded efficiently and accurately to inquiries and complaints. Ensured compliance with sanitation and safety regulations. Set KPIs to monitor staff performance. Regularly monitored security systems to ensure safety of lives and property. Led creation of detailed reports on weekly, monthly and annual revenues and expenses. 
Controlled operational costs and uncovered measures to cut waste.
Turnaround a new set-up into a profit making business with in just six months.
Ensured delivery of exceptional guest services for optimal customer satisfaction.
Planned and deployed several online marketing campaigns increased overall revenue by 15%.
Planned, organised, and led several training session for staff to increase overall working efficiency.
Shortlisted suppliers offering optimal prices and optimised logistics to meat and fish purchase costs by 20%.
Banco Patagonia 2015 – 2016
Digital Banking IT Manager 
Headed overall day-to-day activities relating to business Web platforms for both wholesale and retail, including ATM´s, Interactive Voice Response, and Mobile Banking. Led several facets involved in migration, of transactional site to a new architecture, encompassing hardware and WEB software leveraging Agile methodology. Planned, defined, and drafted roles and responsibilities of digital banking team members to ease the hiring process for HR. 
Replaced mobile solution for retail clients in line with Bank's main shareholder Banco do Brasil best practices.
Deployed a mobile app with new and better functionality resulting in substantial 20% growth in customer adoption.
Improved on-boarding processes and Implement a new WEB application enabling organic growth of 50 companies.
Set-up a high-performing team from scratch, including 10 engineers, five testers, five functional analysts, and three project managers in merely two months.
 

Education
Executive Master in Business Administration
Universidad Torcuato di Tella, 2016
Information System Analyst
Instituto de Tecnología ORT Buenos Aires