Diana Aquino

Soy una persona amable, tranquila, con habilidades de venta, marketing, comunicación, responsable y resolutiva.

tengo experiencia en trabajo con cargo de responsabilidad.

me gusta trabajar en equipo, por objetivos, estoy acostumbrada a trabajo bajo presión.

soy constante en mis propositos.

• “Rincón Club, C.T.”, Assistant supervisor. Sales contracting and selling holiday weeks in International Tourism Complexes.

                     “Interval Internacional y R.C.I.”. Team supervisor.   

                    Sales & Post-Sales Administrator.

• “AMARILLA GOLF & COUNTRY CLUB”: In charge of the Golf Reception and of the Pro-Shop in the Golf Course. Tasks completed: Events and competitions of the Royal Spanish Golf Federation; ordering technical material; translating the replotting of all the urban areas and edicts of the complex. From March 2001 until November 2004, located in Granadilla de Abona, Tenerife.

• “COSTA TEGUISE GOLF”: Recepcionist, organising competitions and clasifications. Tasks completed: Membership sales “membresías” to Golf Club members: Customer Services in the Pro Shop in the Golf course; working with the reservations team and Tour Operators, like TUI. From November 2004 until August 2006 in Lanzarote.

PARTICULAR JOBS: Occasional translations from English to Spanish                         

                 Support lessons in English. 

•  “SANDS BEACH VILLAS”: 4-star Aparthotel, belonging to the “Great Hotels of the World” chain. Job placement: Receptionist-Customer Services. Public Relations, acomodation, upgrades. From September 2006 until February2007. Costa Teguise (Lanzarote)

• “HOTEL RIU PARAISO” (RIU HOTELS 4 STARS): as a receptionist. Hotel with  500 rooms, with a very selective customer service, (mainly German guests). With Customer Satisfaction Surveys every 15 days carried out by the company “my opinión” February 2007 until February 2009

• “HOTEL RUBICON PALACE” (CADENA H10 HOTELS). Job placement: Recepcionist in a 4-star Hotel with 595 rooms. Operating database programme “Navision”.

March 2009 until  june 2010

• “HOTEL GRAN PALACIO GUIA DE ISORA” Job placement: Marketing department, Customer Information y Commercial department of the Sol Meliá Club de Vacaciones. Personal Attention and Customer Fidelity. Tasks as a Public Relations in the hotel from June 2010 until March 2011   

• “APARTHOTEL LOS OLIVOS”: Recepcionist. Tasks completed: Capacity to resolve problems with autonomy, working with Club member for a certain time of the company chain, hotel billing, experience in using the hotel database “Noray” 

March  2011 until may 2013

                 References: Mr Emilio Domene, Head of Reception 

• “APARTAMENTS LOS HIBISCOS”: Recepcionist and Customer Services.

Billing for agencies, Front Hotel programme.

From August 2012 until May 2013 

References: Mr Rubén Morales, Director: 

    SANTA BARBARA GOLF AND OCEAN RESORT: Receptionist and customer services.

    Billing for agencies, booking department and front hotel programme.

    From may 2013 until December 2013.

   Self employment as translator , working with Spanish and English companies.2014

   Returned to live to Argentina .

Worked in BEST Day travel agency for a year 2015 until 2016 .te company was disolved.

2016: Employed by migrations as administrative for 7 years renovating contract every year untill 2023.

• Master in Human Resources and selling techniques “E.F.E.M.” University of Madrid
•  Customer Services Telephone Course: Cuni & Asociados (Human Resources Consulting and Organization), located in Tenerife.
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• Windows XP updates
• Human Resources and Management Course in “Microsistemas” in Business School
• Legal Practise: University of Buenos Aires (U.B.A.), until 3rd year.
• Hotel database programmes: Timon , Opera, Navision, Noray..etc..
•  ENGLISH: First Certificate English Examination (Cambridge University)
• Certificate Advanced English “C.A.E.” U.L.L. Tenerife.   
• GERMAN:  Superior diploma in “Official Language School” 

Official course in Freiburg, Germany, specialising in phonetics and written expression Level “C1”