Alejandra Gimenez

I am a conscientious and responsible individual, able to work well on my own initiative as well as being an effective team player. I recognize the importance of meeting deadlines and targets and I have an awareness of the needs of the business. I have a positive approach to my work and enjoy challenges. I adapt quickly and am always willing to learn new skills to develop within my role.

Remote Customer Service

Sales & Office Manager

Mystery Diamonds| November 2020 - date

• Work remotely to connect and communicate with the team in the New York and Kiev offices to reach agreements and take important decisions.
• Be the main point of contact with professional jewelers and diamond dealers interested in the company inventory of natural and lab grown diamonds.
• Make outbound calls to contact potential customers offering our available inventory.
• Make reports about the weekly open memos and sales.
• Write articles to be published on the company website and professional blogs about diamonds.

Sales Representative and Manager

Ediciones Santillana | November 2018 - March 2021

• Build long-term partnerships with existing and new school customers through the delivery of the Integrated Services offer.
• Offer professional support to teachers who are interested in the company school materials such as course books, short stories, dictionaries, online platforms among others.
• Handle customer calls and respond to queries about products, services, promotions, and billing.
• Ensure that all information about phone calls, school visits, or meetings offering the publishing house materials is uploaded on the company’s platform in a timely manner.
• Completing monthly status reports for the Senior Management Team
• Responsible to identify marketing opportunities and marketing product to the most important schools in the area.

Sales Representative

La Familia retail | March 2015 - November 2018

• Checking and processing company stock.
• Advising about and coordinating sales
• Give active feedback on product development.
• Dealing with internal and external customers, including resolving customer and payment issues.
• Build long-term partnerships with existing and new customers through high-quality service.

Educational consultant & Sales Representative

Express Publishing | October 2014 - March 2015

• Handled customer calls and responded to queries about products, services, promotions, and billing.
• Presented teaching materials and delivered workshops.
• Offered professional support to teachers who are interested in the company school materials such as course books, short stories, dictionaries, online platforms, among others.

Facultad de Lenguas, Universidad

Nacional de Córdoba

English teacher