SAP Finance Consultant - Capital Federal, Buenos Aires, Argentina - EY

EY
EY
Empresa verificada
Capital Federal, Buenos Aires, Argentina

hace 2 semanas

Sofía Rodríguez

Publicado por:

Sofía Rodríguez

beBee Recruiter
Descripción
SAP Finance Consultant

Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 300,000 EY people.

As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions.

You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity


The Service Delivery Manager will work closely with the Service Manager regarding service performance for their own functional area, agreeing action plans with the AMS functional team, as required, to help prioritize incident backlog and develop demand plans for the delivery of service requests, maintenance requests and enhancement requests.

Your key responsibilities

  • Detailed and specific knowledge of the relevant functional area in SAP, gained through a combination of program delivery / implementation and support
  • Manage the delivery of MST services to the Mercury user community from a functional perspective
  • Manage the functional resources of the AMS vendor in terms of resource planning, demand management and the prioritization of workload
  • Work closely with the GLOBAL PROCESS OWNERs and process leads to develop process specific portfolios and demand plans for the relevant functional areas of the Mercury solution and take the prime responsibility for the delivery of service requests, maintenance requests and enhancement requests
  • Work closely with the Mercury program functional teams regarding the viability of business requirements and the potential impact upon the global template
  • Ensure ongoing awareness of the impact of future program releases across the functional area and provide input to impact assessments as required
  • Make informed judgments and take appropriate action regarding issues which may potentially impact the quality of services delivered by the MST across the functional area
  • Analyse requirements from the business and take appropriate steps to define action plans which are detailed, meaningful and set expectations appropriately with the business
  • Analyse service performance based on data provided and interpret the data to determine the quality of the service validate this against the user perception of the service
  • Determine when it is appropriate to escalate and use judgement and experience and to determine the most effective course of action
  • Engage and work closely with the stakeholders across business and IT, using personal experience and judgement to define tailored approaches to dealing with specific stakeholders, setting expectations appropriately and building trust and confidence.
  • Determine when it is appropriate to escalate and use judgement and experience and to determine the most effective course of action
  • Determine when to escalate to management as opposed to following scripted procedures, depending on the seriousness of the anomaly
  • Adopt a logical and organized approach to problem resolution
  • Ability to clearly articulate both problems and proposed solutions
  • Monitor program/project baselines to ensure activities are occurring as planned scope, budget, and schedule
  • Proactively identify risks and issues on projects helping team to develop risk management and issue management plans
  • Ability to prioritize personal and team workloads to best meet organizational objectives
Skills and attributes for success

  • Excellent English written and verbal communication
  • Excellent management, interpersonal and organizational skills
  • Excellent stakeholder management skills
  • Experience of leading large teams in program/project delivery
  • Excellent experience in clientfacing roles within blue chip organizations
  • Experience Team Management with multilocation teams
  • Experience on ITIL Process (Incident, change and problem management)
  • Ability to build good relationships both within own team and cross teams
  • Ability to bring multidisciplined teams, in a matrix organization together into one delivery team
  • Ability to comprehend strategic direction not just tactical
  • Ability to work and team with a multitude of different people within and outside of IT to balance demands
  • Ability to deal efficiently with escalations and difficult situations/people under pressure
  • Ability to understand and integrate cultural differences and lead virtual crosscultural and crossborder teams
  • Strong management background with the ability to manage demanding customers and challenging suppliers fairly and effectively
  • Management of service delivery performance and compliance through agreed metrics and Service levels
  • Commercially
Más ofertas de trabajo de EY
Ver todas las ofertas de empleo de EY