Operations Analyst - Buenos Aires, Argentina - JPMorgan Chase Bank, N.A.
Descripción
As a Business Process Analyst, you'll provide support on a variety of initiatives by analyzing existing processes, identifying process gaps, identifying areas for improvement, and developing the appropriate controls for each.
You'll support business partner deliverables, including documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures while demonstrating an in-depth working knowledge of the entire Managed Account process.
As a Business Process Analyst, you'll be responsible for the following:- Document, review, analyze, and evaluate business processes, systems, and user needs
- Work with business partners to ensure consistency in implementing change related to system, policy, and procedural enhancements required to remediate systemic issues and/or process breaks
- Establish/Create/Analyze reports relevant to Operations functions
- Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
- Ensure adherence to established Change Control policy and procedure creation/maintenance
- Work in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and results
- Interact with and manage vendor relationships
- Lead groups and process improvement initiatives
- Three years' experience desired; focus on service, project management or support preferred
- Advanced skills in MS Office, including Excel and Acces
- Customer service, team and goaloriented, enhanced by a high sense of urgency and professionalism
- Excellent analytical skills with close attention to detail
- Excellent communication and people skills used to drive self and teams to get tasks completed
- Ability to effectively interact with all levels of business
If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.
Below you ́ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:
- Home office/ flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6yearsold.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
